Yes! We pack and unpack all the loose items in both Standard Package and Premium Package.
If you just need help with the big items such as furniture etc, then Our Budget package is good fit for you.
Yes! Offcoures!! We reassemble all your furniture we have moved.
Yes! We do!! It's included in the Premium Package - you dont need to pay for an extra handyman.
We offer open body truks in our Budget move package and closed body truks when you book Standard of Premium move package.
Studio - 6-8 Hours, 1 Bedroom - 8-10 Hours, 2 Bedroom - 10-12 Hours, 3 Bedroom - 2 Days, 4 Bedroom - 2 Days, 5 Bedroom- 3 Days
Below are the minimum staff deployments to a home moving job.
| Apartment Size | Budget Move Package | Standard or Premium |
| Studio | 2 Helpers + 1 Installer | 2 Helpers + 1 Installer |
| 1 Bedroom | 2 Helpers + 1 Installer | 3 Helpers + 1 Installer |
| 2 Bedroom | 5 Helpers + 1 Installer | 7 Helpers + 1 Installer |
| 3 Bedroom | 6 Helpers + 2 Installers | 7 Helpers + 2 Installers |
| 4 Bedroom | 8 Helpers + 2 Installers | 10 Helpers + 2 Installers |
| 5 Bedroom | 10 Helpers +2 Installers | 13 Helpers +2 Installers |
Yes, we can deliver up to 5 medium boxes to our standard and premium users in advance of the move day. Additional boxes can be purchased based on below rates and delivery charges of AED 45: Medium Boxes – 45x45x45 cms – AED 6 per box Large Boxes – 45x45x70 cms – AED 8 per box No delivery charges will be imposed for standard and premium jobs if additional boxes delivered along with scheduled box delivery.
Often when clients are moving within the same building, they do not need trucks but sometimes longer dragging distances make use of trucks necessary. Customer Care can confirm this for you.
Yes! We can share it with you upon request. You might need it for your permit application.
Team leader manages and coordinates with the helpers and installers and he can also be one of the expercienced installers and helpers or the driver as well.
Yes, they have undergone intensive manual handling and safety training. We also make sure they are well-documented and have the right paper work required as per local regulations.
The budget and standard home moving crew work well with each other and have completed multiple jobs together so have good team skills. The communications skills with the customer are basic and they can take basic instructions. For any specific requests or out of scope work, please reach out to MoversZone Customer Care. Premium jobs come with a dedicated Team Leader and can discuss any specific customer needs.
Yes - if you book for Premium Package, which is insurable. You can get in touch with our Customer Care team for more details.
The moving teams are extremely cautious with your items and home contents. Howevever, at a rare occasion when something is damaged, we coordinate with the teams for rectification or replacement as reasonable.
You can book for 8:00 AM or 9:00 AM. If you are moving a Studio Unit, you can also book for 2:00 PM.
Yes for sure. All the truks used for your move are insured.
We can try! Help us and always check in advance with your building/community security if they allow move-ins for later in the day. Most communities do not allow late move-ins and have time restrictions on use of installation or wall drilling tools that can be noisy and inconvenient to your neighbours.
We use blankets, stretch film, corrugated sheets, edge protectors, bubble wraps for your fragile items, tapes, and boxes.
Yes! You’ll see them wearing the MoversZone Blue color t-shirts with MoversZone logo.
Yes we do connect your washing machine and fridge.
If you are moving 2 floors up or 2 floors down, then our guys would be more than happy to carry it for you! Any additional floors for manual move will require additional labor allowance and charges that can be confirmed by Customer Care.
Yes, we would need more muscle for the move so there will be additional labor charges to support manual movement of your home contents. Rates can be confirmed by Customer Care based on the quantum of your home contents.
A word of caution: big items will be carried around.
We have system-generated quotes that calculates the moving distance, estimated number of trucks, helpers, and installers.
Good question! It will - if the distance is more than 40 kms.
We know you’re very busy! So we’ve created an online CBM calculator with the list of home contents - and you just have to click and submit at your convenience. You can also send us photos! Following your order confirmation, a link to the survey is provided at the confirmation page and also resent along with the confirmation email.
Yes! We’ll be more than happy to do that! We want you to be confident with the quotation offer you. :)
It can! Send us the pictures or video of the items to be moved.
We are signed up with a bunch of corporate clients across the country! Your organization might be one of them, you can check with our Customer Care team.
Yes! We want to offer as much convenience as possible!
MoversZone highly recommends Online Payment via Credit/Debit card and/or through Bank Transfer. If you wish to pay by cash there is a COD charge of AED 100/- is applicable.
Yes! Let us know at least 48 hours before your scheduled booking. If you reschedule on the move day itself, the cancellation charges would comprise Base Quote + AED300.
If you let us know at least 48 hours before your scheduled booking , then there would be no cancellation charges. If you cancel on the move day itself, we can’t give refunds unfortunately as the teams are deployed and face significant idle and opportunity costs.
